Refund policy

Return & Refund Policy

Last updated: August 2, 2026

At OrvenHome, we want you to feel confident in your purchase. Eligible products may be returned within 30 days of delivery under the conditions described below.

Return Eligibility

To qualify for a return, the product must be:

Unused and uninstalled
In its original condition
Returned with all original packaging, accessories, hardware, manuals, and components
Accompanied by valid proof of purchase

Products that show signs of installation, use, modification, improper handling, or damage after delivery may not be accepted.

Wall-mounted or hardwired lighting cannot be returned after installation unless the product arrived damaged, defective, incomplete, or incorrect.

Starting a Return

To request a return, contact OrvenHome through the website’s Contact page within 30 days of delivery.

Please provide:

Your full name
Your order number
The product you want to return
The reason for the return
Clear photographs when reporting damage, defects, missing parts, or an incorrect product

Once your request is approved, you will receive return instructions and the correct return address.

Do not return a product to the address shown on the original package. Products sent without prior approval may not be accepted or refunded.

Approved returns must be shipped within 14 days after return instructions are provided.

Return Shipping

Customers are responsible for return shipping costs when returning a product because of:

A change of mind
An incorrect color or model selection
A product no longer being wanted
Another personal preference

OrvenHome will cover reasonable return shipping costs when:

The product arrived damaged
The product is defective
The wrong product or color was delivered
Required parts were missing
The issue resulted from an error by OrvenHome or its fulfillment partner

The return destination may be different from the original shipping location and may be located outside the United States. The correct return address will be provided before the customer ships the return.

We strongly recommend using a trackable shipping service and keeping the shipping receipt until the return is completed. OrvenHome is not responsible for customer-paid returns that are lost or damaged during return shipping.

Damaged, Defective, or Incorrect Orders

Please inspect your order shortly after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact OrvenHome through the website’s Contact page within 7 days of delivery.

Include clear photographs of:

The product
The damaged or defective area
The original packaging
The shipping label

Do not discard the product, packaging, or included components until the claim has been reviewed.

After reviewing the issue, OrvenHome may provide a replacement, replacement part, refund, or another appropriate resolution.

The seven-day reporting period does not limit rights that may apply to problems that could not reasonably have been discovered during the initial inspection.

Refunds

Once a return is received and inspected, OrvenHome will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method and may include:

The price paid for the returned product
Applicable sales tax associated with the returned product

Original shipping charges are not refundable unless the return resulted from a damaged, defective, incomplete, or incorrect order.

OrvenHome does not charge a restocking fee for approved returns.

Please allow up to 10 business days for an approved refund to be submitted. Your bank or payment provider may require additional time to post the funds to your account.

Partial Refunds

A partial refund may be issued when permitted by applicable law if a returned product:

Is missing original packaging or components
Shows signs of use or improper handling
Is damaged for reasons unrelated to shipping or a product defect
Is returned outside the approved return timeframe

OrvenHome will explain any deduction before completing the refund.

Exchanges

OrvenHome does not currently process direct exchanges.

To receive a different color or product, return the original item and place a new order after the return is approved.

When a product arrives damaged, defective, incomplete, or incorrect, contact OrvenHome before placing another order so the appropriate replacement can be arranged.

Non-Returnable Products

The following products are not eligible for change-of-mind returns:

Installed or hardwired lighting
Used, altered, or modified products
Products damaged after delivery
Products missing essential parts or accessories
Personalized or custom-made products
Gift cards
Products clearly marked Final Sale before purchase

These exclusions do not apply when a product arrives damaged, defective, incomplete, or materially different from what was ordered, or when applicable law requires another remedy.

Sale Items

Products purchased during a promotion or sale remain eligible for return unless they were clearly marked Final Sale before purchase.

Refunds for eligible sale products will be based on the amount actually paid after discounts.

Order Cancellations

Cancellation requests should be submitted through the website’s Contact page as soon as possible.

Orders that have not entered processing or fulfillment may be canceled. Once an order has been processed or shipped, it cannot be canceled and must be handled through the standard return process.

If OrvenHome cannot ship an order within the promised timeframe, the customer will be given the applicable option to accept the delay or cancel the unshipped order for a refund. Federal rules require online sellers to have a reasonable basis for promised shipping times and to provide delay or refund options when those promises cannot be met.

Refused and Undeliverable Packages

Packages returned because of an incorrect address, refusal of delivery, repeated failed delivery attempts, or failure to collect the package may be treated as standard returns.

Return shipping, reshipping, or carrier charges may be deducted from the refund when permitted by applicable law.

Consumer Rights

Nothing in this policy limits any rights or remedies available under applicable federal or state consumer-protection laws.

Return policies should clearly explain deadlines, refund methods, eligible merchandise, shipping costs, and other conditions. California also requires limited return policies to be conspicuously disclosed to customers.