Shipping policy

Thank you for shopping with OrvenHome. This policy explains how orders are processed, shipped, tracked, and delivered.

Where Orders Ship From

Some OrvenHome products are shipped directly from our fulfillment partners in China. Your tracking information or package may therefore show an international shipping origin.

Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or U.S. holidays will begin processing on the next business day. Processing time is separate from delivery time.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery within the United States is:

5–9 business days

The estimated total delivery time, including processing, is approximately:

6–11 business days

Business days do not include weekends or U.S. public holidays. Delivery dates are estimates and may be affected by customs processing, carrier delays, severe weather, holidays, or other circumstances outside our control.

Shipping Costs

Available shipping rates and free-shipping promotions will be displayed at checkout before payment is completed.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing your tracking information.

Tracking may take 2–5 business days to show activity while an international package is transferred between shipping carriers.

Orders can be tracked through the tracking link provided in the shipping confirmation.

Multiple Packages

Orders containing multiple products may arrive in separate packages depending on product availability and fulfillment location.

Separate packages may have different tracking numbers and delivery dates. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the recipient name, street address, apartment or unit number, city, state, and ZIP code carefully before submitting an order.

Address changes may only be possible before the order enters fulfillment. Once an order has been processed or shipped, it may no longer be possible to update or redirect the package.

Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Customs and Import Charges

Because some orders ship internationally, packages may be reviewed by U.S. customs authorities.

Any applicable duties, taxes, or carrier fees are determined by the appropriate authorities and are the customer’s responsibility unless they were included in the amount paid at checkout.

Customs processing may occasionally extend the estimated delivery time.

Delayed Orders

Occasional delays may occur because of customs processing, carrier disruptions, severe weather, high order volume, holidays, or other circumstances outside our control.

If an order cannot be shipped within the timeframe originally provided, customers will be informed and given the options required under applicable law. These options may include accepting an updated timeframe or canceling the unshipped order for a refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

  1. Confirm that the shipping address is correct.
  2. Check around the delivery location, mailbox, entrance, or parcel locker.
  3. Ask household members, neighbors, or building staff whether they accepted it.
  4. Contact the shipping carrier using the tracking number.
  5. Contact OrvenHome through the website’s Contact page if the package remains missing.

OrvenHome will review the available tracking information and assist with the carrier or fulfillment partner when appropriate.

Lost Packages

A package may be considered lost when the shipping carrier confirms that it cannot be located or when tracking has not updated for an unusually long period.

Customers who believe an order has been lost should contact OrvenHome through the website’s Contact page and include their order number.

After reviewing the shipment, OrvenHome may provide a replacement or refund when the carrier or fulfillment partner confirms the loss.

Damaged, Defective, or Incorrect Orders

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, incomplete, or different from what was ordered, contact OrvenHome through the website’s Contact page within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label

Do not discard the product or packaging until the issue has been reviewed.

An appropriate replacement, refund, or other resolution will be provided after the claim is evaluated.

Refused or Undeliverable Packages

Packages returned because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or failure to collect the package may be subject to reshipping or return-shipping costs.

Any refund will be handled according to the OrvenHome Return & Refund Policy.

Order Cancellations

Cancellation requests should be submitted through the website’s Contact page as soon as possible.

Orders that have not entered fulfillment may be eligible for cancellation. Once an order has been processed or shipped, it cannot be canceled and must be handled according to the OrvenHome Return & Refund Policy.