Terms of Service

Last updated: August 2, 2026

Welcome to OrvenHome. These Terms of Service govern your access to and use of the OrvenHome website, products, and related services.

Throughout these Terms, “OrvenHome,” “we,” “us,” and “our” refer to OrvenHome. “You” and “your” refer to any visitor, customer, or person using our website.

By accessing the website, placing an order, or using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. Eligibility

You must be legally able to enter into a binding agreement in your state or jurisdiction to place an order through OrvenHome.

By using the website, you confirm that the information you provide is accurate, complete, and current.

2. Acceptable Use

You may use the OrvenHome website only for lawful personal shopping purposes.

You may not:

Use the website for fraudulent or unlawful activity
Provide false account, billing, or shipping information
Attempt to access systems or information without authorization
Introduce viruses, malware, or harmful code
Interfere with the security or operation of the website
Copy or commercially exploit website content without permission
Use automated systems to scrape, collect, or misuse website information

OrvenHome may restrict or terminate access when there is a reasonable belief that these Terms have been violated.

3. Product Information

OrvenHome makes reasonable efforts to provide accurate product descriptions, measurements, materials, features, prices, and images.

However, product colors and finishes may appear slightly different because of lighting, photography, screen settings, manufacturing variations, or the device used to view the website.

Lifestyle photographs may include furniture, decorations, or accessories that are not included with the product. Only the items specifically listed in the product description or packing list are included.

OrvenHome may correct product information, pricing, availability, or website errors when necessary.

4. Lighting Products and Installation

Some OrvenHome products may require assembly, wall mounting, electrical connection, or professional installation.

Before installing or using a product, customers are responsible for:

Reading all available instructions
Confirming that the product is appropriate for the intended location
Checking electrical compatibility
Using suitable mounting hardware and power equipment
Following applicable electrical and building requirements
Hiring a qualified professional when appropriate

Hardwired lighting should be installed by a qualified electrician.

Do not install or use a product that appears damaged, incomplete, defective, or incompatible with the intended electrical system.

Nothing in this section limits any rights or remedies available under applicable consumer-protection law.

5. Prices and Payments

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without prior notice. The price charged will generally be the price displayed when the order is submitted.

Applicable shipping charges and taxes will be shown during checkout when required.

By submitting an order, you confirm that:

You are authorized to use the selected payment method
Your billing information is accurate
You authorize the total order amount to be charged
You agree to any terms presented during checkout

OrvenHome may correct an obvious pricing or technical error. If an error affects your order, you may be contacted with the option to accept the corrected price or cancel the affected item for a refund.

6. Order Acceptance

Submitting an order does not guarantee that it has been accepted.

OrvenHome may cancel, reject, or limit an order when reasonably necessary, including when:

A product is unavailable
Payment cannot be authorized or verified
Information appears incorrect or fraudulent
A pricing, inventory, or technical error occurs
The order violates these Terms
The product cannot be shipped to the requested destination

If an order is canceled after payment has been collected, the canceled amount will be refunded to the original payment method.

Products sold through OrvenHome are intended for personal or household use unless a separate resale arrangement has been approved.

7. Order Processing and Shipping

Some OrvenHome products are shipped directly from fulfillment partners located in China.

Processing times, estimated delivery periods, tracking information, customs information, address requirements, delayed shipments, and lost packages are explained in the OrvenHome Shipping Policy.

Delivery dates are estimates and may be affected by carrier disruptions, customs processing, weather, holidays, or circumstances outside OrvenHome’s reasonable control.

If an order cannot be shipped within the timeframe provided at the time of purchase, OrvenHome will provide the delay, cancellation, or refund options required under applicable law.

8. Customs and Import Charges

Internationally fulfilled orders may be reviewed by customs authorities.

Applicable duties, taxes, import fees, or carrier charges may be the customer’s responsibility unless those charges were included in the amount paid during checkout.

Customers are responsible for reviewing all pricing and shipping information shown before completing an order.

9. Returns and Refunds

Returns, refunds, exchanges, cancellations, damaged products, and incorrect orders are governed by the OrvenHome Return & Refund Policy.

That policy forms part of these Terms. Customers should review it before purchasing.

10. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions displayed at the time of the offer.

Unless otherwise stated, promotional offers:

Must be used before expiration
Apply only to eligible products
Cannot be exchanged for cash
Cannot be applied to previous purchases
Cannot be combined with other offers
May be limited to one use per customer or order

OrvenHome may cancel or refuse promotional use that appears fraudulent, unauthorized, or inconsistent with the offer’s terms.

11. Product Reviews and Customer Content

Customers may submit reviews, photographs, feedback, questions, or other content through the website.

By submitting content, you confirm that:

It reflects your genuine experience
It does not contain false or misleading information
You have the right to submit it
It does not violate another person’s rights
It is not unlawful, abusive, threatening, obscene, or fraudulent
It does not contain malicious code or unauthorized advertising

You retain ownership of your original content. By submitting it, you grant OrvenHome a nonexclusive, worldwide, royalty-free license to use, reproduce, display, edit, and share that content for operating and promoting the business.

OrvenHome may remove content that violates these Terms or applicable law.

12. Intellectual Property

The OrvenHome name, logo, branding, website design, text, graphics, photographs, product descriptions, and other original content are owned by or licensed to OrvenHome.

You may view and use the website for personal, noncommercial shopping purposes.

You may not copy, reproduce, modify, distribute, sell, republish, or commercially use OrvenHome content without prior permission.

13. Third-Party Services

The website may rely on third-party services, including Shopify, payment processors, fulfillment partners, shipping carriers, analytics providers, and social-media platforms.

Third-party services may have their own terms and privacy policies. OrvenHome is not responsible for websites, services, systems, or content controlled solely by third parties.

A link to a third-party service does not necessarily represent an endorsement.

14. Privacy

The collection, use, and protection of personal information are explained in the OrvenHome Privacy Policy.

By using the website, you acknowledge that your information may be processed as described in that policy.

15. Website Availability

OrvenHome may update, modify, restrict, suspend, or discontinue portions of the website when reasonably necessary.

The website may occasionally be unavailable because of maintenance, technical issues, security concerns, third-party outages, or circumstances outside our reasonable control.

OrvenHome does not guarantee that the website will always operate without interruption or error.

16. Disclaimer of Warranties

To the maximum extent permitted by law, the website and online services are provided on an “as available” basis.

OrvenHome does not provide warranties beyond those expressly stated in product descriptions, written warranty information, or applicable law.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, OrvenHome will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or services.

Where liability cannot be completely excluded, OrvenHome’s liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, intentional misconduct, or other obligations that applicable law does not permit a business to exclude.

18. Indemnification

To the extent permitted by law, you agree to protect and hold OrvenHome harmless from third-party claims, losses, damages, and reasonable expenses resulting from:

Your unlawful use of the website
Your material violation of these Terms
Your infringement of another person’s rights
Content you submit through the website

This section does not apply to claims caused by OrvenHome’s own unlawful conduct.

19. Termination

OrvenHome may suspend or terminate access to the website when there is a reasonable belief that a user has violated these Terms, engaged in unlawful conduct, threatened website security, or misused OrvenHome services.

Any obligations that arose before termination will continue to apply where appropriate.

20. Governing Law

These Terms are governed by applicable United States federal law and the laws of the state in which OrvenHome is established, without limiting any mandatory consumer protections that apply in the customer’s state.

Any dispute must be brought before a court with proper legal jurisdiction unless applicable law requires another process or location.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

22. No Waiver

If OrvenHome does not immediately enforce a provision of these Terms, that does not waive the right to enforce it later.

23. Entire Agreement

These Terms, together with the following policies, form the agreement between customers and OrvenHome regarding website use and purchases:

Privacy Policy
Return & Refund Policy
Shipping Policy
Legal Notice
Any additional terms displayed during checkout

24. Changes to These Terms

OrvenHome may update these Terms to reflect changes in products, services, business practices, or legal obligations.

The updated version will be published on this page with a revised date. Continued use of the website after an update means you accept the revised Terms to the extent permitted by law.

25. Contacting OrvenHome

Questions regarding these Terms may be submitted through the Contact page on the OrvenHome website.

Terms of service